Terms and Conditions
All orders are custom made. There may be some slight variations due to the hand crafted nature of the item and wood grains.
General production times can be as little as 1 week and as long as 4, according to your item purchase terms. If you need your item sooner, Rush Production Service is available. You can also inquire about expedite shipping.
Please check your personalization for spelling and other errors. Provide initials in the exact order you want them to be on finished product. All orders are final & cannot be updated or changed once placed as all orders go immediately into production.
*We cannot update shipping, gift, or delivery information once placed. Reshipping due to the customer error will require payment for reshipping. If changes must be made, updates are only guaranteed upon cancellation of original order and submitting an order with all proper updates.
Again, please carefully check that all information is correct before submitting your order. Thank you.
We accept Visa, MasterCard, AmEx and Discover via Paypal.
If you are dissatisfied with your order, please Contact Us and we will do our best to accommodate you.
If you wish to cancel an order, please do so within one business day. We are unable to cancel developed or shipped orders.
Thank you for ordering a custom product from AuthenticMonogram.com, proudly made in the USA. Because it takes time for the artists to design, cut and paint your item as well as high demand of custom items our production time can be as long as 35 days. Production time can change with holidays and wedding season demand. Production times can be as little as 1 week and as long as 4 weeks. We appreciate your patience while we create your one of a kind monogram.
If you would like to rush the production of your order (production time 1-3 days) please purchase ” RUSH MY ORDER ” service.
! After Purchase of ” Rush My Order” Please notify us at email@example.com !
Notice on Handpainted Color Work/ Policy
All our monogram products are proudly made in USA. Monograms are laser-cut from the best quality 1/4″ Baltic plywood.
Boards. Please note, our boards created on second hand reused distressed natural wood. We do our best to make all items look as close as possible to original item pictured. However because all work is done by hands and every item is one of the kind creation, there will be slight difference in colors, grain and wash out look.
We can not accept any returns due to an colors, wood grains, wash out difference with product picture.
Monogram Color. Please note, Colors on all screens could look differently. We use Beahr outdoors quality paint and could provide stock # by request. Monograms are sanded and Hand Painted by our artists. There may be some slight variations due to the hand painted nature of the item. (Again, our monograms are NOT mass produced).
We can not accept any returns due to colors variation.
Changes to Order
While we generally do not accept changes per our terms and conditions, in some cases we might be able to change the presonalization details or shipping address. If you would like to make any changes please submit information about a change within 24 hours of ordering your item to: firstname.lastname@example.org
All orders are made to order.
Production times can be as little as 2 weeks and as long as 4 weeks. If you need your item sooner, Rush Production Service is available.
Orders will be shipped ground UPS or USPS. Tracking and insurance information are included in shipping.
Packages usually arrive within one week. Please Contact Us if your order reads as shipped & delivered but you have yet to receive your package. A reshipping fee applies to any returned orders.
Please Contact Us for International shipping rates.
Unfortunately at this time we cannot combine shipping. Orders are designed and created by different production teams and each item is treated as individual and is shipped separately.
Estimated Domestic Monogram Shipping
*Oversized shipping fees applied to items 24″ and over
|Cake Toppers||$ 8.95|
|10″ Monogram||$ 8.95|
|12″ Monogram||$ 10.95|
|15″ Monogram||$ 12.95|
|18″ Monogram||$ 14.95|
|24″ Monogram||$ 19.95|
|30″ Monogram||$ 23.95|
|32″ Monogram||$ 29.95|
|36″ Monogram||$ 35.00|
|08×06″ Mounted Board||$ 11.95|
|12×09″ Mounted Board||$ 14.95|
|12×12″ Mounted Board||$ 16.95|
|18×12″ Mounted Board||$ 19.95|
|18×18″ Mounted Board||$ 24.95|
|24×24″ Mounted Board||$ 29.95|
For our international customers:
Please note that you will be notified of exact cost of shipping upon processing your order and may be requested for additional payment based on item size, weight and country we are shipping to.
Refunds and Exchanges
Please notify us within one business week with any errors concerning your order.
For damaged orders: please send us a photo of your item and keep all shipping materials until futher notice while we process your claim and re-make your item.
As all orders are custom made we are unable to accept returns. All sales are final.
Please Contact Us to cancel or make any changes no later than the next business day from which you place your order.
Authentic Monogram & Custom Art
Santa Ana CA